Hubspot Sales Software

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HubSpot Sales Software 2018. The HubSpot Sales Software Certification demonstrates your powerfulness to execute an inbound sales procedure using HubSpot Sales Free. It is made upwardly of five classes amongst a combined total length of nearly an hour. At the goal of each class, you’ll endure given actionable takeaways that volition at nowadays meliorate the agency you’re using HubSpot Sales. You volition demand to perform these actions inwards lodge to earn your certification. There is also a 50-question, multiple-choice bear witness yous volition demand to overstep inwards lodge to instruct certified.

Get Certified in HubSpot Sales Software Now!

All of the next tools tin forcefulness out endure used to capture inbound leads, EXCEPT for:

Email templates
Messages
Prospects
Lead flows

Which of the next is the HubSpot tool that shows yous which companies have got visited your website?

Email templates
Messages
Prospects
Lead flows

All of the next are truthful nearly forms in addition to Pb flows EXCEPT:

Submissions from Pb flows in addition to forms both appear on the contact timeline.
Lead flows collect to a greater extent than detailed data than forms.
Forms unremarkably have got to a greater extent than fields than Pb flows.
Lead flows appear on top of the page piece forms are embedded inwards the page.

Which of the next is the easiest agency to create a novel contact record?

Importing contacts from a spreadsheet
Adding a contact to the fellowship record
Logging emails inwards the CRM
Manually creating a contact record

There are 2 principal differences betwixt forms in addition to Pb flows. One is that forms are embedded on the page piece Pb flows appear on top of the page. What's some other difference?

Lead flows typically collect to a greater extent than data than forms.
Lead flows allow people to chat amongst yous inwards existent time.
Lead flows tin forcefulness out only endure added to weblog posts, but forms tin forcefulness out endure added to whatever page.
Forms typically collect to a greater extent than data than Pb flows.

Which of the next is NOT a recommended best practise for the messages tool?

Make certain the message pane appears on every page of your website.
Set your availability for the times of twenty-four hr catamenia when you'd prefer to chat.
Customize your welcome message to endure relevant to the page it appears on.
Start past times making the messages pane visible to all website visitors in addition to thus restrain it subsequently if yous have to a greater extent than chat requests than yous tin forcefulness out respond to.

You consider that a especial fellowship has visted your website several times inwards the past times few days, thus yous create upwardly one's heed to telephone phone them. Influenza A virus subtype H5N1 receptionist answers the phone. Which of the next would endure the BEST agency to proceed?

Describe the benefits of your offering in addition to attempt to instruct the receptionist's buy-in. Then enquire to endure referred to the appropriate buyer.
Try in 1 lawsuit again later. Receptionists rarely have got purchasing authority, in addition to it's of import to focus on speaking to qualified people.
Say,"Hi, I sell [product]. Can yous delight straight me to the soul who tin forcefulness out assistance me amongst that?"
Say, "Hi, my bring upwardly is [name], in addition to I'm calling from [company]. We've received a issue of inquiries on our website from someone at your company, but they didn't instruct out a name. We render [product]. Do yous know who at your scheme would endure looking into that right now?"

True or false? If a Pb stream only asks for a visitor's e-mail address,that's plenty data to create a useful tape inwards the CRM.

True. An e-mail address is plenty data for the CRM to create a contact tape where you'll endure able to consider a total history of the pages that the visitor has viewed on your website. The CRM may also endure able to observe fellowship data nearly the soul in addition to create a fellowship tape based on their e-mail domain
True. If a soul provides an e-mail address, you'll endure able to shipping them an e-mail to enquire for to a greater extent than information. This is also a practiced chance to observe out what products they're interested inwards in addition to endeavor to brand a sale.
False. An e-mail address without a bring upwardly is meaningless. At a minimum, your Pb flows should collect bring upwardly in addition to email.
False. Lead flows should collect as much data as possible nearly a visitor. You should have got a goal of having five to 10 fields inwards each Pb flow.

In HubSpot CRM, what’s the human relationship betwixt contacts in addition to companies?

1.  A)  There is no human relationship betwixt Contacts in addition to Companies
2.  B)  A contact tape becomes a fellowship tape when yous associate multiple people amongst it.
3.  C)  A fellowship tape tin forcefulness out endure associated amongst multiple contacts
4.  D)  Contacts in addition to companies are the same inwards HubSpot CRM.

You’ve been researching XYZ Inc. in addition to discovery that someone at the fellowship has viewed your pricing page, thus yous give them a call. You speak to the receptionist, Johnny. You enquire who inwards the fellowship powerfulness endure investigating your solution. Johnny says he doesn’t know for certain but that he tin forcefulness out enquire just about in addition to instruct dorsum to you. He also says that Mariah Opensky would likely endure the soul to brand that decision, but she’s currently on vacation. What’s the BEST agency to tape this inwards the CRM?

1.  A)  Keep XYZ Inc.'s fellowship record, but don't add together whatever contacts until yous know for certain who was viewing your pricing page.
2.  B)  Add Johnny as a contact because that's who yous talked to, in addition to associate him amongst XYZ Inc.'s fellowship record. Mention Mariah inwards a note, but don't add together her as a contact because yous haven't contacted her yet.
3.  C)  Add Johnny in addition to Mariah as contacts, in addition to associate them both amongst XYZ Inc.
4.  D)  Add Mariah as a contact because she's the determination maker, in addition to associate her amongst XYZ Inc.'s Company record. Mention Johnny inwards a banker's complaint on the fellowship record, but don't add together him as a contact because he isn't a determination maker.

The buyer–seller human relationship has changed dramatically inwards the past times 20 years. This is PRIMARILY because:

1.  A)  Buyers have got thus many distractions that they demand to a greater extent than frequent contact to assistance them through the buying process.
2.  B)  Buyers pass less fourth dimension at home, making door-to-door sales in addition to mutual frigidity calling less effective.
3.  C)  The meshing has shifted the powerfulness inwards the buying procedure from the seller to the buyer.
4.  D)  Economic changes have got made buyers to a greater extent than cautious.

Where do your team’s interactions (phone calls, emails, etc.) amongst contacts appear within HubSpot CRM?

Under the “Interactions” tab
On the contact's timeline
On the profile of the rep who contacted them
In contact properties

Which of the next statements is true?

Sellers should focus on existence helpful because buyers are powerless in addition to demand assistance to buy.
In the past, sellers had to a greater extent than powerfulness than buyers, but at nowadays buyers have got to a greater extent than powerfulness than sellers.
The buyer has ever had to a greater extent than powerfulness than the seller.
Buyers cannot motion through their buyer's journeying without the assistance of a seller.

This grooming has contrasted the traditional agency of doing sales amongst a novel way, known as “inbound sales.” Which of the next BEST describes what makes inbound selling dissimilar from other sales techniques?

Inbound selling focuses on getting buyers to deed on the seller's timetable.
Inbound selling focuses on attracting buyers in addition to coming together them on their ain terms.
Inbound selling focuses on sending emails rather than making telephone calls.
Inbound selling focuses on standardized emails in addition to telephone phone scripts.

What data shows on the timeline of a fellowship record?

All of the interactions you've had amongst whatever contact at the company.
Only the interactions that you've manually added to it.
Influenza A virus subtype H5N1 countdown to the Close Date of all associated deals.
Company records don't have got timelines.

How tin forcefulness out yous observe all of the contacts who don’t have got a value inwards a especial property?

Add a filter for that belongings in addition to prepare it to "Is Unknown."
Add a filter for that belongings in addition to motion into "NULL" (in all capitals).
Add a filter for that belongings in addition to instruct out it blank.
Don't add together a filter for that property

How tin forcefulness out yous part saved filters amongst other squad members?

All saved filters are automatically shared amongst all squad members.
When saving your filters, yous have got the alternative of sharing the filters amongst everyone or amongst just your team.
By adding a filter for HubSpot Owner in addition to adding the squad members yous desire to part the sentiment with.
By checking the "Invite squad members" box side past times side to the saved filter's name.

True or false? When yous modify the displayed properties inwards the “About” department of a contact record, that modify automatically carries through to all contact records inwards the CRM.

1.  A)  True. Changing this department affects how contacts are displayed for all users.
2.  B)  True. Changing this department affects how all contacts are displayed for you.
3.  C)  False. This department needs to endure changed on each private record.
4.  D)  False. This section's layout is hardwired inwards the scheme in addition to cannot endure changed.

Which of the next is a do goodness of keeping your contacts’ Lead Status belongings upwardly to date?

You tin forcefulness out filter your contacts based on how late you’ve contacted them.
You tin forcefulness out prepare reminders for yourself to follow up.
It ensures that the Deal Forecast volition endure as accurate as possible.
You tin forcefulness out filter your contacts based on how active they are inwards the buying process.

Fill inwards the blanks. Good e-mail templates increase ______ without sacrificing _____.

1.  A)  sales, time
2.  B)  efficiency, personalization
3.  C)  deal value, unopen rate
4.  D)  response rate, efficiency

Which of the next is FALSE nearly sales emails?

The content should focus to a greater extent than on the buyer’s needs than the seller’s needs.
Many messages instruct marked as spam based exclusively on their acre of report line.
Personalization is an of import fundamental to success when writing to prospects.
Typically, buyers prefer a telephone phone telephone to receiving an email.

Email templates inwards HubSpot Sales must have got all of the next EXCEPT:

Recipient
Name
Subject
Body

When writing the trunk of an e-mail template, it’s of import to include all of the next EXCEPT:

Personalization tokens
Fill-in-the-blank areas
Static text
Details nearly previous interactions

This morn yous were supposed to have got a coming together amongst 1 of your contacts, but they didn't exhibit up. You desire to shipping them an e-mail to encourage them to reschedule. Instead of writing the e-mail from scratch, yous create upwardly one's heed to brand an e-mail template yous tin forcefulness out utilization in 1 lawsuit again inwards the future. Now yous demand to figure out what the template should say. Which of the next is the BEST agency to await for ideas?

Look for marketing content on your website that gives data nearly a production the contact powerfulness endure interested in.
Search Google for e-mail templates that have got worked good for other sales professionals.
Check your sent folder for emails you've sent inwards the past times that have got successfully helped people reschedule meetings they missed.
Scroll through the timeline on the contact tape for the soul who missed the coming together in addition to await for specific details nearly them to include inwards the template.

Which of the next pieces of data would endure the BEST fit for a fill-in-the-blank expanse inwards an e-mail template?

Influenza A virus subtype H5N1 reference to a weblog post your recipient late published
The recipient's offset name
Your measure bring upwardly pitch
All of the above

Which of the next is a best practise for e-mail acre of report lines?

1.  A)  Keep it brusk inwards illustration the contact views it on a mobile device.
2.  B)  Always have got at to the lowest degree 1 exclamation point.
3.  C)  Use your bring upwardly pitch as the acre of report line.
4.  D)  Add as much item as possible, thus the recipient knows what's inwards the email.

Which of the next is truthful nearly an e-mail template’s name?

1.  A)  Individual templates don't have got names.
2.  B)  The bring upwardly is automatically generated past times HubSpot in addition to cannot endure changed.
3.  C)  The template's bring upwardly is the same as its acre of report line, thus it needs to endure short, clear, in addition to focused on the recipient's needs.
4.  D)  The bring upwardly is only visible internally, thus it should endure whatever makes the most feel to yous in addition to your team.

Your squad just hired a novel sales rep, in addition to you’re coaching them on how to create a practiced e-mail template. They enquire yous how to figure out the utilization of a template. What advice should yous give them?

1.  A)  "Every e-mail yous shipping should encourage your contacts to buy, thus focus on pitching our offering most aligned amongst their needs."
2.  B)  “Every e-mail yous shipping should assistance your contacts inwards some way, thus focus the e-mail on what you’re trying to assistance them do.”
3.  C)  "Email templates needs to endure relevant to as many people as possible, thus hold the utilization as vague as possible."
4.  D)  "Every e-mail yous shipping should enquire your contacts to commit to something, thus ever include some form of asking inwards the message."

What is a draw of piece of job queue?

Influenza A virus subtype H5N1 filtered listing of contacts that shows yous the most of import people to focus on.
Influenza A virus subtype H5N1 playlist of activities yous tin forcefulness out run through, 1 at a time.
Influenza A virus subtype H5N1 written listing of goals yous desire to accomplish inwards a given twenty-four hr catamenia or week.
The characteristic inwards HubSpot CRM that helps yous create multiple tasks at once.

You tin forcefulness out prepare a due engagement when yous create a task. What happens when the due engagement arrives?

Influenza A virus subtype H5N1 reminder e-mail is sent to the soul the draw of piece of job is assigned to.
The draw of piece of job automatically gets marked as "Complete."
The draw of piece of job gets deleted.
The user the draw of piece of job is assigned to is required to have got the activity described inwards the task.

Which of the next is NOT a type of draw of piece of job inwards HubSpot CRM?

Follow up
Call
Email
To-do

What's the BEST agency to add together people from your saved filters into a draw of piece of job queue?

Check the boxes side past times side to each soul in addition to bulk-create a draw of piece of job for all of them. As yous create the task, endure certain to select the appropriate queue.
"Task queue" in addition to "saved filters" are dissimilar names for the same thing.
Open each contact tape in addition to create tasks 1 at a time. It's of import to create the tasks individually to brand certain they're personalized.
Drag in addition to drib people from the saved filters into the draw of piece of job queue.

How do yous tape emails inwards the CRM if yous are NOT using the HubSpot Sales e-mail extension?

Add your portal's BCC address to the BCC draw of your emails.
Copy the trunk of the e-mail in addition to glue it into a banker's complaint inwards the CRM.
Use the CRM's "import" characteristic to import the messages into the CRM.
You cannot tape emails inwards the CRM without using the e-mail extension.

For the next questions, imagine yous are creating an e-mail template for next upwardly amongst people who missed a scheduled appointment. You establish this e-mail inwards your sent folder that yous desire to utilization as a template:

When creating an e-mail template inwards HubSpot Sales, how would yous include the contact’s bring upwardly inwards the greeting? (“Jean”)

Personalization tokens
Fill-in-the-blank areas
Static text
None of the above

When creating an e-mail template inwards HubSpot Sales, how would yous include the contact’s telephone number? (“(888) 482-7768”)

1.  A)  Personalization tokens
2.  B)  Fill-in-the-blank areas
3.  C)  Static text
4.  D)  None of the above

When creating an e-mail template inwards HubSpot Sales, how would yous include the fourth dimension the coming together was scheduled for? (“3 p.m.”)

1.  A)  Personalization tokens
2. B)  Fill-in-the-blank areas
3.  C)  Static text
4.  D)  None of the above

When creating an e-mail template inwards HubSpot Sales, how would yous add together a description of the topics the coming together was supposed to cover? (“the problem you’ve been having amongst user engagement on your online forums“)

1.  A)  Personalization tokens
2.  B)  Fill-in-the-blank areas
3.  C)  Static text
4.  D)  None of the above

When creating an e-mail template inwards HubSpot Sales, how would yous add together the side past times side steps? (“If you’d all the same similar to speak nearly this, delight permit me know the best fourth dimension to hand you.”)

1.  A)  Personalization tokens
2.  B)  Fill-in-the-blank areas
3.  C)  Static text
4.  D)  None of the above

When creating an e-mail template inwards HubSpot Sales, how would yous add together a personalized closing line? (“Looking forrard to talking to a swain Cubs fan,”)

1.  A)  Personalization tokens
2.  B)  Fill-in-the-blank areas
3.  C)  Static text
4.  D)  None of the above

Where tin forcefulness out yous consider the progress of a deal?

1.  A)  On the bargain record
2.  B)  On the timeline of whatever contact or fellowship associated amongst the deal
3.  C)  On the Deals page
4.  D)  All of the above

True or false? Deal data is automatically displayed on the contact timeline.

1.  A)  True. Updates are added to the contact timeline every fourth dimension a bargain they’re associated amongst moves to a novel bargain stage.
2.  B)  True. Deals are only properties on the contact record, thus whatever changes to the bargain naturally stream through to the contact timeline.
3.  C)  False. Contacts in addition to deals are 2 separate objects inwards HubSpot CRM, thus data does non stream betwixt the two.
4.  D)  False. Deal data has to endure added to the contact timeline manually.

What’s the best agency to create an end-of-the-month to-do list?

1.  A)  By creating a custom sentiment of contacts who haven't been followed upwardly amongst recently.
2.  B)  By using the Deal Forecast to sentiment the deals that are closest to closing in addition to sorting them past times the amount they're worth.
3.  C)  By creating a custom sentiment of contacts who have got multiple deals associated amongst them.
4.  D)  By using the Deal Board to consider how many deals are nigh the goal of your sales process.

What’s the most of import bargain property?

1.  A)  Close date, because if yous forget to select a unopen date, your committee volition endure calculated incorrectly.
2.  B)  Deal Name, because yous have got to know this inwards lodge to observe the bargain inwards the CRM.
3.  C)  Contact, because if yous forget to add together the contact, the bargain volition endure meaningless.
4.  D)  Amount, because the value of the bargain volition assistance yous prioritize at the goal of the month.

What’s the departure betwixt the bargain forecast in addition to the bargain board?

"Deal forecast" in addition to "deal board" are 2 dissimilar names for the same thing.
The bargain board helps amongst bargain maintenance, piece the bargain forecast helps amongst prioritization.
The Deal Forecast is for managers, in addition to the Deals Board is for private reps.
They are essentially the same, but they're located inwards dissimilar areas of the CRM.

True or false? You should care for all of your contacts as as of import to your sales process.

1.  A)  True. The most of import thing is to brand certain your contacts experience similar they're your only contact.
2.  B)  True. Quota in addition to committee are non as of import as developing practiced relationships amongst your contacts.
3.  C)  False. You should only pass fourth dimension on people who are eager to purchase your product.
4.  D)  False. While it's of import to give all of your contacts the same grade of respect, at that topographic point volition endure times when yous demand to prioritize based on revenue potential.

How tin forcefulness out deals assistance yous prioritize your contacts?

1.  A)  Deals assistance yous consider which contacts are closest to buying.
2.  B)  Deals assistance yous consider a contact's revenue potential.
3.  C)  You tin forcefulness out create a custom sentiment of contacts based on how many deals they are involved in.
4.  D)  All of the above.

When should yous create a deal?

1.  A)  Any fourth dimension a contact buys from you.
2.  B)  Any fourth dimension a contact completes the activity described past times the offset bargain stage.
3.  C)  Any fourth dimension yous position a contact or fellowship as a "good fit" for your offering.
4.  D)  Any fourth dimension yous successfully brand contact amongst a person.

What are bargain stages?

1.  A)  One-word descriptions of a contact or company's qualification as a lead.
2.  B)  The steps yous demand to have got inwards lodge to unopen a deal.
3.  C)  The of import milestones a soul has to overstep inwards lodge to cash inwards one's chips your customer.
4.  D)  The procedure yous demand to cash inwards one's chips through inwards lodge to add together a bargain to HubSpot CRM.

True or false? The best agency to define the steps of your sales procedure is to figure out the actions yous have got to have got to motion a sale forward.

1.  A)  True. In lodge to assistance contacts motion forward, yous demand to know just what to order in addition to do inwards each phase of the sales process.
2.  B)  True. While it's of import to know what the buyer should endure doing at each phase of the sales process, it's ultimately your actions as a sales rep that volition motion a sale forward.
3.  C)  False. While it's of import to know the actions yous must have got at each phase of the sales process, it's ultimately the buyer's actions that motion a sale forward.
4.  D)  False. Influenza A virus subtype H5N1 practiced sales procedure is flexible plenty to endure dissimilar for every contact.

Where's the best position to cash inwards one's chips if yous desire to enquire other HubSpot users the best agency to utilization HubSpot tools?

community.hubspot.com
academy.hubspot.com
support.hubspot.com
hubspot.com/help

Which of the next is HubSpot's alive chat tool?

Email templates
Messages
Prospects
Lead flows

Your marketing squad wants to add together Pb flows in addition to messages to your company's website. Where should each tool endure used?

Put messages on whatever page talking nearly your company's products or pricing, in addition to pose Pb flows on all the other pages.
Put Pb flows in addition to messages together on all pages.
To determine where each should endure used, randomly dissever the pages of your website into 2 fifty-fifty groups. Then pose messages on all of the pages inwards 1 group, in addition to Pb flows on all of the pages inwards the other group.
It doesn't affair which pages each tool is used on, as long as the tool is customized to agree the pages it's added to.

True or false? You should customize an e-mail template every fourth dimension yous shipping it out.

1.  A)  True. Personalization tokens are just placeholders that demand to endure manually replaced.
2.  B)  True. The template is a starting point, but every e-mail yous shipping should endure customized for the contact you're sending it to.
3.  C)  False. The signal of e-mail templates is to salve yous the problem of customizing private emails.
4.  D)  False. In lodge to mensurate a template's performance, yous demand to brand certain it's identical every fourth dimension yous shipping it.

Which of the next is the BEST description of the benefits of using personalization tokens?

Personalization tokens assistance salve fourth dimension in addition to avoid mistakes but aren’t plenty on their ain to brand an e-mail experience personalized.
Personalization tokens brand it slow to shipping a unmarried e-mail to multiple people.
Personalization tokens brand it unnecessary for sales reps to arts and crafts private emails for their contacts.
Personalization tokens are unproblematic reminders of data that has to endure added manually earlier sending the email.

You run for a fellowship that has a shape where people tin forcefulness out asking a costless consultation. You desire to create a listing of people inwards your territory who have got submitted this form. Which tool volition yous demand to utilization to do this?

Saved filters
Task queues
Forms
Lead flows

How do yous tape emails inwards the CRM if you're using the HubSpot Sales e-mail extension?

Check the "Log inwards CRM" checkbox when you're composing an email.
Select the emails yous desire recorded in addition to thus click the "Save inwards CRM" button.
All of your emails volition automatically endure recorded as long as the "Record My Emails" setting is turned on.
Add your portal's BCC address to the BCC draw of your emails.

Fill inwards the blank: Influenza A virus subtype H5N1 ___________ is a tape used to runway the progress of an private sale.

1.  A)  deal record
2.  B)  deal stage
3.  C)  deal forecast
4.  D)  deal pipeline

Where's the best position to cash inwards one's chips to observe assistance docs in addition to grooming videos nearly HubSpot tools?

community.hubspot.com
academy.hubspot.com
support.hubspot.com
hubspot.com/help

Get Certified in HubSpot Sales Software Certification Now!

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